Refund policy
Return & Refund Policy
3-Day Return Policy
We offer a 3-day return policy, which means you must request a return within 3 days of receiving your order.
After 3 days, returns will not be accepted.
Eligibility for Return
To be eligible for a return:
- Item must be unopened and unused
- Item must be in original packaging
- All tags and seals must be intact
- Proof of purchase (receipt/order confirmation) is required
❗ Opened or used items will NOT be accepted for return.
Important: Electrical & Tech Products
- Electrical items and tech products are strictly non-returnable once opened
- If the seal is broken or item is used, return will not be accepted under any condition
How to Start a Return
To request a return, contact us at:
📧 kukicollection.pk@gmail.com
If approved, we will provide return instructions.
⚠️ Items sent back without approval will not be accepted.
Damages & Issues
Please check your order upon delivery. If you receive:
- Damaged item
- Defective product
- Wrong item
Contact us immediately so we can help resolve it.
No Exchange Policy
We do not offer exchanges.
If you want a different item, you must return (if eligible) and place a new order.
Non-Returnable Items
The following are strictly non-returnable:
- Opened items
- Electrical / electronic products (once opened)
- Tech products and gadgets
- Custom or personalized items
- Sale items and gift cards
- Perishable or personal care goods
Refunds
After receiving and inspecting your return, we will notify you of approval.
If approved:
- Refund will be issued to your original payment method within 10 business days
Please allow additional time for your bank to process the refund.
If more than 15 business days have passed after approval, contact us at:
📧 kukicollection.pk@gmail.com